Gambling is entertainment — and we want it to stay that way. bi999 is committed to giving every Pakistani player the tools, information and support to keep their gaming experience within healthy limits.
At bi999, responsible gambling is not a policy document tucked away in a footer — it is a core part of how we build and operate the platform. We believe the best gaming experience is one where players are informed, in control and playing for fun, not chasing losses or neglecting other parts of their lives.
Pakistan has a vibrant sports culture, from PSL cricket matches in Lahore and Karachi to T20 internationals in Rawalpindi. Many users come to bi999 to add an extra layer of engagement to the games they already love watching. That is a healthy, enjoyable way to use the platform — but only when it remains within limits that the player has consciously set for themselves.
This page explains the responsible gambling tools available on bi999, describes the warning signs of problematic gambling behaviour, provides a simple self-assessment guide, and outlines how to access support. We encourage every user to read it in full — not just if things feel difficult, but before you start playing.
All bi999 services are available exclusively to adults aged 18 and over — or the higher minimum age required by the operator's applicable license jurisdiction. Age verification is mandatory for all accounts. Underage gambling is prohibited without exception. If you believe a minor is using bi999, please contact support immediately via live chat.
Online gambling is subject to the Prevention of Gambling Act 1977 and related legislation in Pakistan. bi999 does not claim to be licensed, approved or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Users in Pakistan are solely responsible for determining whether online gambling is lawful in their jurisdiction. Playing on bi999 does not make gambling legal under Pakistani law — users must make that determination themselves.
Gambling outcomes are based on chance. No strategy, system or betting pattern can guarantee a profit over time. bi999 strongly advises all users: never gamble with money you cannot afford to lose. Never use gambling to try to recover previous losses. Never borrow money to fund gambling activity. Set strict limits before every session and stop when you reach them.
If you are concerned about your gambling behaviour or that of someone you know, bi999's support team is available 24 hours a day, 7 days a week via live chat within the platform. You can also request self-exclusion or limit adjustments directly from your Account settings at any time.
Every registered bi999 account includes a full suite of responsible gambling controls, accessible directly from account settings. These tools are not locked behind support tickets — you can activate and adjust them yourself at any time.
Set a maximum amount you can deposit into your bi999 account per day, per week or per month. Once a deposit limit is active, it cannot be raised immediately — increases take effect after a mandatory cooling period to prevent impulsive decisions. Decreasing a limit takes effect straight away.
A loss limit caps the total amount you can lose over a defined period (daily, weekly or monthly). When your losses reach the set threshold for that period, further wagering is blocked until the limit period resets. Loss limits are one of the most effective tools for preventing spending beyond your means.
Wager limits restrict the maximum amount you can stake per bet or per session. This is particularly useful for players who want to extend their playing time and reduce the speed at which their balance moves, without needing to stop and reassess their session midway through a match.
Set a maximum continuous session duration. When your session time limit is reached, bi999 will display a clear notification prompting you to take a break. The platform will not continue seamlessly past your limit without your deliberate acknowledgment — ensuring that time limits are a genuine pause, not a formality.
Request a temporary break from bi999 for a period you choose — typically ranging from 24 hours to several weeks. During a cooling-off period, your account is suspended for gaming activity while remaining accessible for withdrawals. No promotional communications will be sent during this time.
Self-exclusion closes your bi999 account for a minimum defined period — or permanently, if you choose. During self-exclusion, you cannot log in, deposit or wager. Requests for early reinstatement during a self-exclusion period will not be processed. Self-exclusion is the strongest tool available and should be used whenever you feel your gambling is no longer under your control.
All responsible gambling tools are available directly in your bi999 account under the Responsible Gambling section. Deposit limits, loss limits, session timers and cooling-off periods can be set, reduced or activated immediately without contacting support.
If you prefer, our 24/7 support team can assist you in setting up any responsible gambling limit or requesting self-exclusion directly through live chat. Agents are trained to handle these requests with sensitivity and without pressure to continue playing.
If you reduce a deposit, loss or wager limit, the new lower limit applies right away — no waiting period. This ensures that when you decide to scale back, there is no delay that might allow further spending beyond your new threshold.
To prevent impulsive increases, raising a limit does not take effect until a mandatory waiting period has passed. This is intentional — it gives you time to reflect on whether an increase is a considered decision or an in-the-moment reaction to a loss.
Problem gambling can develop gradually and often goes unnoticed until it has had a significant impact on finances, relationships and mental wellbeing. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If you recognise any of these in yourself — or in someone you know — please take them seriously and consider using the tools above or seeking support.
Reflect honestly on the questions below. This is for personal reflection only — answers are not submitted anywhere.
Have you ever gambled more than you intended in a single session?
Have you tried to recover gambling losses by placing further bets?
Has gambling ever interfered with work, family or daily responsibilities?
Have you ever hidden gambling activity from people close to you?
Have you gambled using money needed for essential expenses?
If you answered "Sometimes", "Often", "Yes" or "Regularly" to any of the questions above, it may be worth considering whether your gambling habits are affecting your wellbeing. This is not a clinical diagnosis — it is a prompt to reflect. Reaching out to bi999 support or considering a self-exclusion period are both positive steps, not admissions of failure.
If you are worried about a family member or friend who may have a gambling problem, the most helpful step is to have a calm, non-judgmental conversation about your concerns. Avoid ultimatums and focus on your own experience of the impact. Encourage them to use available tools and seek support. bi999 support can also assist if you need guidance on this.
These practical principles apply whether you are watching a PSL match in Lahore or placing live bets from anywhere across Pakistan. Keep them in mind before every session.
Decide on a fixed amount you are comfortable losing before you open the platform — not during a session when excitement or frustration can cloud judgment. Treat this amount as the cost of entertainment, not as capital you expect to grow.
BudgetingDecide how long you plan to play before you start — whether it is 30 minutes during a T20 lunch break or one hour on a weekend afternoon. Use bi999's session time limit tool to enforce this automatically. Walk away when the time is up.
Time ManagementChasing losses is one of the most common paths from casual gambling to problem gambling. If you have reached your loss limit for the session, stop. The next bet is not more likely to win because you have been losing — randomness does not correct itself in your favour.
Loss DisciplineGambling when you are under financial pressure, emotionally distressed or using alcohol increases the risk of poor decisions and larger losses. Use the platform when you are relaxed and in a clear headspace — gambling as relief from stress is a warning sign, not a solution.
Emotional AwarenessOnly deposit money from your disposable income — money that is genuinely available after all essential expenses (rent, food, bills, savings) have been accounted for. In Pakistan, this means using PKR amounts that do not affect household or family financial commitments in any way.
Financial SafetyGambling should be one optional entertainment activity among many, not the primary way you spend your leisure time or manage your emotions. Maintain regular social connections, physical activity and other interests. If gambling starts to crowd out other parts of your life, take a break.
WellbeingIf you feel your gambling is no longer under your control, reaching out for help is the most important thing you can do. bi999 encourages every user to take this step without hesitation or embarrassment.
bi999 recommends that users who are concerned about their gambling seek guidance from recognised problem gambling support services available in their jurisdiction. For users in Pakistan, accessing mental health or financial counselling services, whether through healthcare providers or community organisations, is a positive and important step.
bi999 itself does not operate as a counselling service, but our support team can assist with account-level interventions — including self-exclusion, limit activation and account closure — at any time via live chat.
bi999's 24/7 live chat support team is trained to assist with all responsible gambling requests without pressure or judgment. Contact us to:
Support is available in English and Urdu. Email: [email protected]
Responsible gambling organisations operating in the operator's license jurisdiction offer confidential support, self-assessment tools and counselling services for individuals experiencing gambling-related difficulties. bi999 recommends that users who are struggling seek out recognised problem gambling support services available in their region.
For Pakistani users, mental health and financial counselling services are available through healthcare providers and community welfare organisations. Seeking help early leads to better outcomes.
bi999 applies strict age verification as part of the KYC process. All users must confirm they are at least 18 years old — or the higher minimum age required by the applicable license jurisdiction — during registration. Document verification (CNIC, passport or equivalent) is required to complete this process. Accounts created by underage users will be closed immediately and any balance returned to the deposit source.
Our responsible gambling tools are built in, always available and easy to use. If you ever need support, our team is one click away — 24 hours a day, 7 days a week.
Adults 18+ only — or the higher minimum required by the applicable operator license jurisdiction. Gambling involves risk. Play within your means. Local laws may restrict online gambling in Pakistan — users are responsible for compliance.